We provide the following limited warranties to the original purchaser of new Maker&Son Furniture, subject to the limitations and exclusions stated below.
Your Furniture Frame: We provide a thirty-year limited warranty on the frame of your furniture. While your frame is under warranty, we will repair or replace any part of it that is defective in material or workmanship. The decision to repair a piece, or replace will be made at the discretion of Maker&Son.
For the first 5 years after your purchase, Maker&Son will be responsible for the delivery cost of defective furniture residing in Australia to and from the factory. Starting year 6 and continuing for the duration of the warranty, you will be responsible for the delivery cost of the furniture to and from the factory. For those outside Australia, you will be fully responsible for the transportation to and from the factory, including any damage that could be caused.
Coil Spring Inserts: Coil spring inserts are warranted against defects in materials and workmanship for a period of two (2) years.
Feather and Down Cushions: Feather and Down Cushions are warranted against defects in
materials and workmanship for a period of three (3) years.
Fabric Coverings: Fabric coverings, other than Customer's Own Material, are warranted for one (1) year against manufacturing defects, seam slippage, pilling (unless pilling is a natural characteristic), shrinkage, and nap loss.
This warranty does not cover fabric fading caused by stains from spills including but not limited to acids, solvents, dyes, ink, paint, other corrosive chemicals, bodily fluids, exposure to sunlight, bright light or extreme heat. Use of any aftermarket soil or leather protector not approved by Maker&Son in writing will void this warranty. Colour fastness and durability of Fabric Covering are also excluded from the warranty.
Limitations and Exclusions
Outside Australia: For those outside Australia, you will be fully responsible for the transportation to and from the factory, including any damage that could be caused.
Proof of Purchase: To make a warranty claim you must have the original purchase receipt or a copy thereof.
Warranty Start Dates: This warranty commences on the date of [purchase] [delivery].
New Furniture: This warranty only covers new furniture. New furniture is furniture purchased new from Maker&Son or an Authorized Retailer by the original purchaser. It excludes all furniture sold by an unauthorized Retailer, floor samples or furniture sold as “AS IS”.
RETURNS AND REFUNDS
RETURNS FOR ANY REASON- If you notify us in writing within 48 hours from delivery that you wish to return the Product, we will refund you the purchase price of the Product; subject to the limitations below. You will be responsible for paying the cost of your original freight charges. For those outside Australia you will be refunded for the purchase price of your furniture, but you will be responsible for all transportation costs and Maker&Son takes no responsibility for any damage that is incurred during the shipping process . Refunds will not be issued under any other circumstances.
This return policy applies to all products.
Standard Products with Standard Coverings:
All standard products with Maker&Son supplied coverings may be returned for a full product refund.
Standard Products with Customer Supplied Coverings:
will be taken back but customer will bear the cost of the making up the standard replacement cover, and the cost of the cover itself.
Bespoke sized or shaped Products are not returnable
All Products subject to this return policy must be returned in like new condition in order to qualify for a full refund of the purchase price. All returned Products will be inspected in our premises and, if deemed to have been damaged during the return period, we will charge you a fee to reflect the amount by which the value of the Products has been diminished. The amount of the fee is at the sole discretion of Maker&Son.
Products Damaged During Transportation through Australia:
Maker&Son will exchange any Products damaged during shipping free of charge.
INITIATING WARRANTY CLAIMS, RETURNS and REPORTING PRODUCTS DAMAGED IN TRANSIT
To initiate a warranty claim, a return, or report a product damaged in transit, please contact us
by telephone at +61 (0)452 549 37.
We may also be contacted by e-mail at firstname.lastname@example.org.
We will then provide you with further details.